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Here you will find answers to some Frequently Asked Questions regarding PC4PAGERS products. For other support questions, please contact the PC4PAGERS technical support team on (909)598-2196. Because of the large number of PC4PAGERS users, at this time technical issues will not be responded to via E-mail. IMPORTANT: At least once per day: BACKUP YOUR DATA! |
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Q. I just finished installing PC4PAGERS. What would you suggest I do first? A. The first thing to do is setup the program for things such as the carriers you do business with, the pager models you sell, the pricing you charge for your airtime options, taxes, and so on. This is done by selecting Options off the Admin menu, then selecting the desired tab. Once finished, you can start entering in your Customers. Most options you defined are available in various pop-ups in a customer screen. If you find you need to add or change an option at a later time, you can easily access the Options screen from a customer record. Q. I've entered my customers into PC4PAGERS and assigned their pager information. How do I now generate monthly billing statements? A. Typically, billing statements are generated in advance of the month they are for. Most resellers do this around the 20th of the prior month with a due date of the first of the month they are billing for. For example, May billing statements are generated around April 20th. Recurring billing statements are generated using the Post and Print feature. From the Activities menu, select Billing Statements, then Post and Print. The Post and Print screen will appear. In the Month to Bill field select the month you are billing for. In the Due Date field, enter the due date. If you are billing for a specific bill group or store, select it. Otherwise click on the Print button to begin generating your statements. Q. I ran Post and Print, but a few of my customer bills didn't print out. What's wrong? A. In most cases, if a customer is not billed, it's because the customer is not set up correctly for billing. Access the pager record (Customer Pagers screen) of a customer that should have been billed, but was not. If the customer has more than one pager, highlight a pager that should have been billed for. Make sure the Next Bill Month field shows the month and year you were billing for. If it does not, enter the correct information. Next check the Monthly Charge field. There should be an amount greater than zero. If it is set to zero, the Basic Service option may be set to zero and/or no options are assigned to the pager. Make sure the Deactivate check box is not selected. Exit the Customer Pagers screen. Now from the Customer Record screen click on the Options button. Check that the Non-Billable Customer and Do Not Print Statements boxes are not selected. If the Do Not Print Statements box is selected, the customer will run through the billing process, but a billing invoice will not be generated. Q. I had a few customer bills that were not set up correctly and as a result were not billed correctly. How can I reprint their bills? A. Access the pager records for each customer not billed correctly. Fix whatever was incorrect. For example if they had a pager set to the wrong Billing Cycle or assigned the wrong Billing Option, change it to the correct one. Then change the pager's Next Bill Month back to the month just billed for. Lastly, delete the incorrect invoice line entry in the Billing Ledger. This will re-adjust the customer's account balance. Once all records have been updated, re-run Post and Print for the same month. Do not use the Reprint feature for this purpose, as this will merely reprint what was previously printed. Q. Why is our return address cutting off at the bottom part of our invoices. A. Your printer margins are most likely not set correctly. Access the Admin menu, then select Options, then the Printers tab. On the Statements line, click on Fonts/Margins. Try increasing the bottom margin slightly, say about .25 inch. For example, if it is set at .25, change it to .50. Try printing a new invoice from either Post and Print or from a customer's billing ledger using the Print Statement button. You may have to adjust the margins several times until the desired result is achieved. Remember, the top or side margins can also be adjusted, if necessary. If you are using postcard or 2 way self mailer invoices, you may also need to change your printer's paper size in Windows. To do this, click on the Start button, then Settings, then Printers. Click on your printer's icon to highlight it. Then press the right mouse button and select Properties. Click on the Paper tab. In the list of paper sizes, click on Custom. Custom is the last size, all the way to the right. Enter the width and the length in inches for the form you are using. Postcards should be set to 600 width, 400 length. BAM's 2 way self-mailers should be set to 850 width, 600 length. Note: If a Paper tab does not appear in your printer's properties, you may need to get an updated printer driver from your manufacturer. Q. What is the Reset Current Billed Log button used for under Post and Print? A. The Current Billed Log is used to track all customers billed for the current billing period. It also provides the information used for reprinting of customer invoices. This information can be viewed in the Current Billed Log report. The reset button is used to clear out the log for the next month's billing information. It should be used prior to running billing for a new period. Q. How do I change my company's phone number that appears in the upper left corner of my billing invoices? A. Access the Admin menu, then select Options, then select the Miscellaneous tab. In the Store Phone # field enter the new number, then click on the OK button. Q. Why isn't PC4PAGERS finding a record that I know is in the data files? A. PC4PAGERS uses a number of relational databases that can sometimes get un-synchronized. This can happen when say for example: 1) a PC gets locked up for an unknown reason while in PC4PAGERS and you must re-boot it, 2) a power surge occurs causing a PC to turn off and back on while in PC4PAGERS, or 3) someone either accidentally unplugs the PC's power cord, or just shuts a PC off while in PC4PAGERS. In most cases, running either option of the Cleanup Up Files feature found under the Admin menu will re-synchronize your files. If you incur an error while running the Cleanup Up Files feature, your data could be damaged. In this case, you must restore your last backup. This is one of the reasons it is so important to regularly backup your data. If you do not have a backup, a data fix may be required. Contact the PC4PAGERS technical support staff on (909)468-0687 for assistance. Q. I changed the font style for my reports and now data is being cut off on the right side of my printouts. What's wrong? A. Because many of the reports reflect so much data going across from left to right, there is no room for fonts that require more space than the default Courier New font. Reports were designed using the Courier New font for this reason, and also because a large embedded base of PC4PAGERS customers were using dot matrix printers. Reports using the Courier New font print much faster on a dot matrix printer than other true type fonts. Q. Why is PC4PAGERS asking me for an Activation Code when trying to go into the program?. A. The Activation Code allows us to offer a 30 day money back guarantee and split payment option to new customers. Unfortunately it is necessary to keep people from ordering PC4PAGERS, making a copy of it and/or installing it, then returning it for a refund, while continuing to use it. Once you enter your final activation code, PC4PAGERS will not prompt you for it again, unless you reinstall it. Q. I noticed that if I leave my PC on overnight with PC4PAGERS loaded, a system message appears saying "system date has changed". Why must I then exit PC4PAGERS and come back in to update the date in PC4PAGERS? A. Here again, we unfortunately had to design PC4PAGERS to do this to prohibit illegal use of the product.
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